EFFECTIVE DATE: January 1, 2023
By visiting the Site, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy.
This Policy may change from time to time (see “Changes to this Policy” below). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
If you are a California resident, please review the section “Additional Information for California Residents” at the end of this Policy for additional information about our collection, use, and disclosure of personal information and your rights related to your personal information, as set forth by the California Consumer Privacy Act (“CCPA”).
The Information We Collect About You
We collect information about you directly from you and automatically through your use of our Site or Services.
Information We Collect Directly from You
The information we collect from you depends on how you use our Site or Services.
• When you request information or fill out a form on the Site, we will collect your name, email, company name, job title, and state. We may also collect your phone number and any additional information you choose to submit.
• If you contact us, we collect records and copies of your correspondence, including email addresses and other contact information.
• While you are navigating the Site, we may collect your search queries or information about your viewing history.
Information We Collect Automatically
• Your IP address;
• Your browser type;
• Your domain name;
• The date and time, as well as the length of time, you visit our Site or use our Services;
• Your referring URL;
• Links you click on within the Site or to enter the Site;
• Web pages you view on the Site; and
• Your device ID.
How We Use Your Information
We may use your information, including your personal information, for the following purposes:
• To respond to your inquiries.
• To tailor the content and information that we may send or display to you, to offer location customization, and to otherwise personalize your experiences while using the Site.
• To send you email marketing communications about our products and services.
• To send you news and newsletters.
• To assist us in advertising on third party websites, mobile apps, and other online services, and to evaluate the success of our advertising campaigns through third-party channels (including our online targeted advertising and offline promotional campaigns).
• To better understand how users access and use our Site, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users, and we will use this information to update or add new features to our Site. We may also use feedback provided by users to update our Services or develop new offerings.
• For research and analytics purposes.
• Where we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy.
How We Share Your Information
We may share your information, including personal information, as follows:
• Analytics Providers. We disclose personal information to service providers, contractors, or agents who perform functions on our behalf. These service providers include Google Analytics, Hotjar and HubSpot.
We also disclose information in the following circumstances:
• Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.
• In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
• Aggregate and De-Identified Information. We share aggregate, anonymized, or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
• Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session.
• Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Do-Not-Track. Our systems recognize browser “do-not-track” requests. You may also disable certain tracking as discussed in this section (e.g., by disabling cookies) and opt-out of targeted advertising by following the instructions in the “Ad Networks” section.
Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page, the NAI Consumer Opt-Out Page, or the AppChoices tool will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Services or on other websites or online media. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Security of My Personal Information
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
Your Rights and Choices
If you need to update your contact details or other personal information provided to us, please contact us as set forth in the “Contact Us” section below. California residents have certain rights, under California privacy laws, regarding their personal information, which are set forth in the “Additional Information for California Residents” section below.
Marketing Choices. In accordance with applicable law, we may send promotional emails to you. You may opt-out of such communications by following the opt-out instructions contained in the communication. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional emails, we may still send you communications about any services you have requested or received from us, or to respond to your inquiries.
Children Under 13
Our Services are not directed to children under the age of 13, and we do not knowingly collect or maintain personal information online from children we actually know at the time of collection are under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us by email at email@example.com or by mail at Access TeleCare Privacy, 1717 Main Street, Suite 5850, Dallas, TX 75201.
Changes to this Policy
This Policy is current as of the “Effective Date” set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.
Additional Information for California Residents
In this section, we provide additional information to California residents about how we handle their personal information, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our handling of publicly available information lawfully made available by state or federal government records or other personal information that is exempt under the CCPA.
A. Categories of Personal Information Under the CCPA
While our collection, use, and disclosure of personal information varies based upon our relationship and interactions with you, in this section we describe, generally, how we have collected and disclosed personal information about California residents in the prior 12 months (from the “Effective Date” above).
Categories and Sources of Personal Information Collected. The table below identifies, generally, the categories of personal information (as defined by the CCPA), we have collected about California residents. For more information about the business or commercial purposes for which we collect and use personal information, please see the “How We Use Your Information” section above.