Reliable, Secure Technology in the Service of Patient Care

Designed by physician leaders. For hospitals. For patients.

Today, telemedicine should be about more than technology. That’s why Access TeleCare designed its business around the very best patient care possible.

Our Technology Delivers

At Access TeleCare, we know that telemedicine is so much more than a cart. We know what really matters is the quality of the interaction between clinician and patient. But, we also believe that technology can enhance that interaction.

Telemed IQ Platform 

Telemed IQ is a true enterprise-wide platform which enables providers to deploy, optimize and scale a telemedicine program rapidly, seamlessly, and cost-effectively across all care sites

A white and gray HITRUST logo

Data Protection and Security
Come Standard at Access TeleCare

Access TeleCare’s Telemed IQ platform and telemedicine cart are HITRUST certified, a distinction earned after a thorough and independent review of data protection and safety practices by the Health Information Trust Alliance.

Reliable, Secure Technology in the Service of Patient Care

With an Access TeleCare program, hospitals get unparalleled specialty and subspecialty coverage delivered via telemedicine that supports the patient-provider relationship. The technology prioritizes ease of use, high-reliability, and proactive technical support with a clinical sense of urgency.

Telehealth cart with a telemedicine specialist on the screen ready to provide care.

Designed by physicians

Sleek, high-resolution display HD camera with specialist remote control to pan, tilt and zoom. Secure, HIPAA-compliant video. Digital stethoscope. Antimicrobial coating.

Enhancing the experience

Recognizing the desire to meet face-to-face with a physician, our physician-founders envisioned an experience that helps patients quickly look past a virtual experience and fully benefit from the insight and professionalism of our world class specialists.

Connectivity and performance

The cart features:

  • HD Pan/Tilt/Zoom Camera
  • Apple® iPad® with data plan
  • Apple® iMac®
  • No-click launch
  • Sturdy shelf for charts
  • Flat cleanable surfaces
  • Wired keyboard and trackpad
  • Wi-Fi hotspot with data plan
  • Digital stethoscope
  • Antimicrobial coating
  • Hotswappable components
  • Uninterrupted power supply
  • Hospital-grade reel casters

Concierge Delivery

  • We deliver our carts completely assembled with 2-day shipping.

  • Shipping service unpacks and performs an immediate hardware check for any damage. If anything is damaged, we pack it up and take it away and a new cart will arrive in 2 days.

  • Our tech support is on standby to assist virtually in physical inspection. Once completed, we immediately perform a software and performance check. We go through every potential problem and ensure quality operational status.

  • With our concierge, high-touch cart delivery, our carts are designed to be capable of performing a live virtual visit within 30 minutes of arrival (although we recommend a couple weeks of training and mock encounters before going live with a patient encounter).

With Access TeleCare’s concierge cart delivery, no stone is left unturned in ensuring that the cart, screen, tools, and software are in perfect operational condition. We have extensive experience in deploying this technology in hundreds of hospitals across the nation. Even hospitals without on-site IT resources can receive the cart with our support team providing step-by-step instructions and help.

Support with a Clinical Sense of Urgency

We provide proactive technical support on all hardware and software with a clinical sense of urgency. Access TeleCare’s technical support staff is accountable to the clinician – because minutes matter.

  • Coverage by U.S.-based telemedicine support representatives specifically trained for telemedicine and who understand the need to effectively communicate with health care personnel under often urgent clinical conditions.
  • 24/7/365 access to support through a single phone number, which is on the desktop of every cart.
  • Call-to-resolution times of under 4 minutes whenever possible.
  • Proactive remote monitoring and system performance analysis, including monitoring the automated multi-point cart check at intervals ranging from every 30 seconds to every 15 minutes based on feature criticality.
  • Proactive outreach to each Access TeleCare physician on shift, along with guidance for using contingent measures to connect. Our team is there for you, from calling a hospital to warn of a low cart battery, to reminding a new nurse how to toggle audio to help a physician use the stethoscope, Access TeleCare provides robust support as an integrated part of the team.
  • Routine, remote monthly maintenance including all patch management and system updates.