Key Benefits of Telemedicine for Emergency Departments
Rapid Response Times
Rapid Response Times
Psychiatric consults with guaranteed service-level agreement within 2 hours.Higher Patient Throughput
Higher Patient Throughput
Disposition patients with behavioral health needs quickly and move them to the next/appropriate care setting, opening beds for others who need them and preventing unnecessary boarding.Increase Access to Behavioral Health Care
Increase Access to Behavioral Health Care
Timely access to behavioral health care leads to better health outcomes overall for patients.Reduce Turnover and Clinical Burnout
Reduce Turnover and Clinical Burnout
Alleviate the burden and stress of 24/7 psychiatric patient care from your on-site staff leveraging Access TeleCare’s clinicians.Timely Access to Virtual Behavioral Health Experts
We guarantee rapid response times, helping to quickly move psychiatric patients to the next/appropriate care setting preventing unnecessary boarding. Access TeleCare works within your EMR to document and deploy behavioral health services in close collaboration with your care teams.
We expand behavioral health access to meet your emergency departments growing mental health needs with efficient, high-quality care delivery.
Access TeleCare Helps Hospitals Overcome Their Toughest Challenges
In this webinar, two industry veterans and innovators explored firsthand experiences and successful strategies in deploying telemedicine solutions to overcome challenges such as access to care, timeliness of care, and workforce issues, with a special focus on behavioral health and neurology programs.
Accelerate Emergency Throughput With Telemedicine
With Access TeleCare, hospitals have the ability to more quickly move patients through their emergency departments to the advantage of patients and emergency department care teams.
Improving Behavioral Health Access for Children & Adolescents
Dr. John Kenny, Access TeleCare’s chief of psychiatry, discusses the imperative for addressing children’s mental health needs and how we helped one 10-year child get an accurate diagnosis of OCD that was causing intrusive thoughts of harming another person.
ROI of Virtual Behavioral Health Services in the Hospital Emergency Department and Med-Surg Units
Read the whitepaper to discover how Access TeleCare’s behavioral health programs clear emergency department backlogs and reduce unnecessary costs.
Access TeleCare’s teleBehavioral Health programs help hospitals achieve significant results:
Achieved annual ROI of
281 percent
Reduced LOS for behavioral health patients by
70 percent
Avoided annualized boarding costs of more than
$1.7 million
Reduced transfer rates to
9 percent
Increased revenue by 80 percent
Decreased outbound neurology transfers by 60 percent
Increased Medicare neurology inpatient admissions 79 percent
See how TeleBehavioral Health helped one hospital reduce length of stay and increase ROI by 281%.
Fill out the form below to download the whitepaper.
How Telemedicine Works
The ROI of Virtual Behavioral Health in the Emergency Department
Allen Hospital was facing an increasingly difficult challenge caring for behavioral health patients in its 21-bed inpatient behavioral health unit, which had just one full-time psychiatrist. See how Access TeleCare’s three-pronged approach alleviated the hospital’s staffing challenges and produced significant results for the hospital and its patients.
CaroMont Regional Medical Center Improves Outcomes and Metrics with Virtual Behavioral Health
Access TeleCare helped CaroMont Regional Medical Center, a 476-bed acute care hospital in North Carolina, see patients presenting to the ED with behavioral health needs quickly, reducing transfers, ED boarding times, and length of stay.
Virtual Behavioral Health Across the Continuum of Care
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Frequently Asked Questions
TelePsychiatry for emergency departments connects ED patients and staff with licensed psychiatric clinicians via secure video to support psychiatric evaluations, crisis response, risk assessments, medication guidance, and disposition planning — in under two hours. Access TeleCare’s integrated approach reduces ED boarding times, length of stay, and operational costs improving patient flow and patient and staff experience.
Access TeleCare’s acute behavioral health virtual care integrates with local ED teams to rapidly respond to patient needs through on-demand assessment and treatment support for patients experiencing a behavioral health crisis in the ED, including suicidality, severe anxiety or depression, psychosis, substance-related crises, and agitation.
By providing faster access to psychiatric evaluations and treatment recommendations, telePsychiatry accelerates clinical decision-making and disposition planning, which reduces time-to-evaluation and support smoother transfers to an inpatient setting or appropriate outpatient pathways when clinically appropriate. Because virtual psychiatric consultation is available quickly, patients are not left boarding while waiting for in-person psychiatry to be free.
Many ED telepsychiatry programs, like Access TeleCare, are designed for 24/7 coverage to help address nights, weekends, and surge periods. As with all Access TeleCare telemedicine specialty programs, telePsychiatry is available 24/7 for emergency departments if that meets the hospital needs. Our models are designed to be flexible to meet specialty coverage needs of any duration.
TelePsychiatry can support evaluation and treatment planning for patients with a wide range of behavioral health presentations, including suicidal ideation, depression, anxiety, psychosis, mania, substance use-related concerns, and behavioral dysregulation. Final suitability is determined by a hospital’s clinical protocols and patient safety considerations.
TelePsychiatry clinicians collaborate with ED physicians, nurses, social workers/case managers, and other staff to align on assessment findings, safety planning, medication considerations, and next-step placement or follow-up care. Access TeleCare’s pods of specialists operate like in-person clinicians and become an integrated part of staffing and operations. On-site teams know which psychiatric clinicians are on call and who is responsible for patient encounters and treatment management.
Access TeleCare uses a secure, HIPAA-compliant video platform, a dedicated device, reliable internet connectivity, and a defined workflow for consult activation, documentation, and handoffs. A hospital may use an Access TeleCare device or a third-party device to connect with the virtual psychiatric clinicians.
- At Access TeleCare, privacy and documentation in telePsychiatry are managed through a combination of strict HIPAA compliance, high-level data security certifications, and integrated clinical workflows. Access TeleCare adheres to all state and federal privacy laws including theHealth Insurance Portability and Accountability Act (HIPAA) ensuring that protected health information (PHI) is kept private and used only for permitted purposes like treatment or billing.
- Access TeleCare has also earned and maintained HITRUST certification for their telemedicine platform, Telemed IQ, and telemedicine cart infrastructure and environment.
- All of Access TeleCare’s clinicians perform documentation within the hospital or health systems EMR as well as within our HIPAA Compliant, HITRUST Certified telemedicine platform, Telemed IQ.
- Additionally, Access TeleCare is the standard bearer of clinical excellence in telemedicine, maintaining an active accreditation as a Patient Safety Organization with the Agency for Healthcare Research and Quality (AHRQ), along with ongoing internal quality reviews and F/OPPEs with clinician peer review and ongoing documentation monitoring processes.
