Access TeleCare – Notice of Data Event

March 8, 2024

On January 8, 2024, Access TeleCare discovered suspicious activity related to an employee’s email account. In response, we promptly shut down the email account and initiated an investigation into the nature and scope of the activity with the assistance of third-party forensic specialists. The investigation determined that certain email accounts were subject to unauthorized access between November 6, 2023 and January 8, 2024. As such, Access Telecare engaged a data review vendor to conduct a comprehensive and thorough review of the contents of the email accounts to identify any personal health information contained therein and to whom that information relates. Once the review is complete, we will move as quickly as possible to notify individuals whose information may be affected and provide detail about the types of information at issue for each individual.

Access TeleCare treats our responsibility to safeguard the information in our possession as an utmost priority. As such, we responded quickly to this incident and have been working diligently to complete the comprehensive investigation to determine the full nature and scope of the event and provide complete and accurate notice of the incident. We are also notifying applicable regulators, including the U.S. Department of Health and Human Services.

At the conclusion of the data review, Access TeleCare will mail a notice letter to individuals whose information is determined to be in the potentially affected email accounts, and for whom we have a valid mailing address. Please note that because the review is still ongoing, we will not be able to confirm if any individual’s information is affected until the completion of the review.

If you have additional questions or concerns, Access TeleCare has established a dedicated email at privacy@accesstelecare.com for any questions individuals may have regarding this event.

Access TeleCare encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing their accounts, explanations of benefits, and credit reports for suspicious activity, and to report any suspicious activity to the affiliated institutions immediately. Individuals may contact the three major credit reporting agencies for advice on how to obtain free credit reports and how to place fraud alerts and security freezes on credit files. The relevant contact information is below.

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you may need to provide the following information, depending on whether the request is made online, by phone, or by mail:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);

2. Social Security number;

3. Date of birth;

4. Addresses for the prior two to five years;

5. Proof of current address, such as a current utility bill or telephone bill;

6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and

7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below: