Expert Models of Care with Telemedicine

The regional health system serves a large and diverse patient population in its home state as well as bordering states through five hospitals, 38 sites of care, and seven outpatient clinics. With more than 619 inpatient beds and 3,200 employees, the system faced the challenge of maintaining consistent access to specialty care across a wide geography. Specialist shortages, geographic distances, and increasing patient volumes put pressure on the system’s ability to consistently meet patient expectations for timely, high-quality specialty care.

Key Outcomes as a Result of Telemedicine

• Improved health equity by serving a region with 70 percent of patients that live in designated Health Professional Shortage Areas or low-income ZIP codes.
• Expanded market reach by serving a geographic catchment area of more than 3 million people across several states.
• Increased revenue from neurology across three hospitals.
• Reduced unnecessary transfers to ensure more patients received timely care close to home.
• Reduced average length of stay, unnecessary antibiotic use, and antibiotic costs.
• Improved quality of care for patients with complex infections like sepsis and cellulitis.
• Reduced outbound transfers and increased infectious disease encounter volume across three facilities.
• Increased ICU census.
• Increased case mix index (CMI).
• Reduced transfers.
• Strong in-person clinician satisfaction due to consistent specialist support.

 “Our patients deserve timely, expert care — whether they walk into one of our urban hospitals or a rural clinic. Access TeleCare has become a vital part of how we meet that standard. Their clinical partnerships, reliability, and seamless integration have helped us deliver on our mission of accessible, high-quality care, no matter the location.”

– Chief Medical Officer of health system

Our Telemedicine Solution

The health system partnered with Access TeleCare on a single telemedicine specialty service and after highly positive clinician and patient response, added more telemedicine services. Today, it provides neurology, infectious disease, antimicrobial stewardship, and pulmonary and critical care all through telemedicine with Access TeleCare.