Physicians Behavioral Hospital

Video Testimonial

Physicians Behavioral Hospital is partnered with Access TeleCare to deploy a fully telemedicine model for delivering professional behavioral health care, while driving census growth and improving quality.

About Physicians Behavioral Hospital

Physicians Behavioral Hospital is a 42 single-occupancy room inpatient behavioral health hospital that offers psychiatric, addiction treatment, and withdrawal management.

Challenges

  • Increasing their professional psychiatric coverage. Needed providers that could help them scale their operation.
  • Responding quickly to inpatient admissions and providing timely access to care. PBH receives patients from emergency rooms all over the state and it is paramount to their business to respond quickly to those admissions.
  • Building stronger relationships with EDs. Makes PBH a preferred destination for patients upon discharge and helps EDs avoid unnecessary boarding.
  • Adapting to serve evolving patient types. PBH was seeing a shift in patient type to people who are in crisis and needed providers that could treat the array of significant behavioral health issues that were presenting in their patient population.

“Since we’ve gone with Access TeleCare, we’ve seen our business grow and we’ve seen our patient complaints go down.”
-Brad Mabry, CEO, Physicians Behavioral Hospital

Solution

Physicians Behavioral Hospital partnered with Access TeleCare to create a fully telemedicine model of care. Now, all professional psychiatric care offered at PBH is done virtually. They have a stand-a-lone Psychiatric MD medical director that rounds on the patients once a week, as well as 4 PMHNPs that provide 24/7/365 on-call coverage and daily rounding on all patients. They’ve also added an IOP that now see 50 patients per day through virtual visits.

Results

Grew Census from 20 to 42

Grew Census from 20 to 42

Now working on second bed-license expansion to add more inpatient beds to the facility.

Expanded Service Lines

Expanded Service Lines

Added an IOP that now sees 50 patients per day of the program.

Increased Employee Satisfaction

Increased Employee Satisfaction

Created a place where people want to work – staff have good communication with Access TeleCare clinicians and feel supported by them.

Improved Quality of Care

Improved Quality of Care

Access TeleCare’s providers always serve the patients with courtesy and respect so that patients get the care they need and have a better patient experience.

HEAR FROM OUR PARTNERS

Fully virtual behavioral health care is possible.

Physicians Behavioral Hospital partnered with Access TeleCare to create a fully telemedicine model of care. Now, all professional psychiatric care offered at PBH is done virtually.

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