Behavioral Health Hospital Goes
100 Percent Virtual

The Challenge

An 84-bed behavioral health hospital, with both adolescent and adult care units, was challenged to recruit and maintain a sufficient number of providers to meet 24/7 care needs. The hospital found itself often relying on expensive locums to fill staffing gaps, but gaps remained.

The hospital needed a sustainable behavioral health provider solution that could reduce costs, while also improving the timeliness and quality of care being delivered.

The Solution

The hospital partnered with Access TeleCare to implement a 100 percent virtual behavioral health care program. The program provides 24/7 psychiatric coverage by a team of psychiatrists and psychiatric mental health nurse practitioners (PMHNPs), led by a Psychiatrist Regional Medical Director. The virtual team provides all diagnosis, treatment, and medication management services and is an integral part of the on-site team’s processes from admission to discharge, including daily rounding and 24/7/365 on-call coverage.

Access TeleCare’s dedicated team of providers worked closely with on-site staff, developing collaborative relationships and implementing a custom program to meet the facility’s needs. Access TeleCare also delivered a full system of care quality management, ensuring patient care meets the highest safety and quality standards.

Through the virtual behavioral health program, the hospital reduced its labor costs, expanded access to care through consistent coverage, and improved their overall clinical quality.

Moving to fully virtual care delivery is no small feat. That’s why every Access TeleCare program is custom-built to create a seamless transition for on-site teams that avoids disruptions to patient care and enhances employee satisfaction.”

– Chris Gallagher, M.D.
CEO | Access TeleCare