C.A.R.E. for the Future of Behavioral Health

Meeting patients’ behavioral health needs requires more than a quick fix — it demands a sustainable, integrated approach that delivers consistent access to expert psychiatric care across care settings and sites. Access TeleCare’s teleBehavioral Health services are designed to do exactly that, ensuring high-quality care reaches every patient who needs it, when they need it, no matter where they present in the behavioral health continuum.

“Behavioral health access challenges are not simply a matter of clinician availability — they are a systems-level issue that requires sustainable, integrated solutions built for the long term. TeleBehavioral health supports hospitals in expanding and maintaining their psychiatric capabilities without the delays or geographic barriers that traditionally limit access. By embedding our virtual psychiatrists directly into a facility’s clinical workflows, we help ensure that every patient receives timely, evidence-based care while supporting the long-term operational stability of the health system.”
— Michael Genovese, M.D., J.D., chief medical officer, behavioral health, Access TeleCare

Our C.A.R.E. model delivers on four essential elements for a high-performing virtual behavioral health program:

C – Consistent
Dependable psychiatric coverage hospitals can count on — no more staffing gaps or temporary fixes. From acute hospital emergency departments to freestanding psychiatric hospitals, Access TeleCare builds and sustains consistent staffing models, not just coverage, which support timely patient care, manageable local clinician workloads, and seamless care transitions.

What our clients say:

“If you stick with Access TeleCare and trust them and understand that they’ve done this before, they will hold your hand and walk you through it step-by-step. We did it, and it’s been a huge success. With Access TeleCare, we’ve seen our business grow, and we’ve seen our patient complaints go down.”

— Physicians Behavioral Hospital

A – Anticipatory
Proactive, anticipatory preparation for future needs, changes, and growth in behavioral health demand and local provider availability. Access TeleCare’s staffing model can flex and shrink in response to any contingency in local provider availability or surge in patient demand. Have a psychiatrist retiring? Access TeleCare can provide a world-class provider and virtual care team to fill and scale to meet your program needs. The virtual model delivers consistent provider coverage, with built-in backup for emergencies, illness, or vacations, eliminating disruptions in patient care.

What our clients say:

“Access TeleCare kept us open, and for that we will always be grateful. I can’t imagine we would ever go back to on-site psychiatry.”

— Rural Behavioral Health Hospital (when their on-site Psychiatrist Medical Director was retiring – read the case study)

R – Remarkable
Exceptional care from world-class, board-certified psychiatrists and psychiatric mental health nurse practitioners who deliver evidence-based treatment in coordination with on-site providers. The most qualified providers are available and are not constrained by geography — ensuring high clinical quality and expertise as well as perspectives and best practices gleaned from working with health systems nationwide.

What our clients say:

“Adding virtual behavioral health didn’t just fill a gap, it changed the trajectory of our care delivery. We’re treating more complex patients in-house, cutting down transfers, and doing more to serve our communities that historically have had the hardest time accessing specialty care.”

— Regional Medical Center

E – Engaged
A true partnership that integrates into hospitals’ workflows, culture, and care teams for seamless collaboration. Our clinicians follow each partner hospital’s protocols, standards, compliance practices, and EMR documentation so that we are as embedded as possible. Additionally, our extensive support and client services teams are there to support your program, providing excellent service to you so together we can deliver the excellent care your patients deserve.

What our clients say:

“It‘s been a great partnership with Access TeleCare. They go above and beyond to make sure they’re very much part of our team, and their providers make sure we are their priority. They have truly exceeded expectations.”

— Oceans Behavioral Hospital Lake Charles

With C.A.R.E., Access TeleCare doesn’t just cover shifts — we’re creating a long-term behavioral health program that’s built for quality, reliability, and growth.