The video conferencing platform Zoom recently featured Access TeleCare in a customer success story exploring how its technology supports Access TeleCare’s mission to provide high-acuity specialty care at the bedside in hospitals of all sizes and locations. The feature traces the two companies’ longstanding relationship that has grown in tandem with Access TeleCare’s national reach while keeping the same priority at the center: connecting patients and hospital teams with specialists when care cannot wait.
According to Zoom, Access TeleCare was the first company to use the platform in a HIPAA-regulated healthcare environment in 2015. Today, it supports more than 700 Access TeleCare clinicians and 2,600 clinical programs launched in approximately 20% of U.S. hospitals.
Zoom highlights Access TeleCare’s 99.999% uptime promise, around-the-clock technical support, and Access Carts that can reconnect after connectivity interruptions and run self-diagnostics. As Erica St. Angel, chief technology and information officer at Access TeleCare, puts it: “Reliability is key.”
The customer success story also highlights Breaking Through the Screen™, Access TeleCare’s philosophy and approach to making virtual specialty care as effective as possible by eliminating the communication barriers often imposed by a computer screen by training its clinicians on how to personally connect with patients and on-site teams and become a true part of the care team. Breaking Through the Screen™ ensures that telemedicine is not just a virtual encounter, but an embedded component of bedside care.
Zoom’s relationship with Access TeleCare extends beyond the bedside cart. Zoom Phone and Zoom Contact Center have helped unify previously separate tools, while the companies are also exploring how artificial intelligence could improve scalability and clinician productivity within the security and governance strictures required of healthcare environments.
Zoom’s customer story offers third-party validation of a principle that has shaped Access TeleCare’s model for years: technology matters most when it makes expert care more available, reliable, and personal.
Read Zoom’s full customer story to learn more about Access TeleCare’s technology partnership, reliability, and approach to Breaking Through the Screen™.
